Terms & Conditions

Welcome to Istanbul Limousine Service, operated under the trade name Limousine Plus by İso Coşar Turizm Ltd. Şti. (“Company”, “we”, “us” or “our”). These Terms & Conditions govern your access to and use of our website, online booking system, limousine transfer services, chauffeur services, airport transfer services, VIP transportation services and related travel assistance services.

By using our website or completing a booking, you confirm that you have read, understood and accepted these Terms & Conditions.

1. Company Information

Data Controller: Coşar Turizm Taşımacılık İnşaat ve Dış Tic. Ltd. Şti.

Trade Name: Limousine Plus / Istanbul Limousine Service

Address: Basak Mah. Yunus Emre Cad. Salacak A4 Blok No:26F Iç Kapı No:44 Basaksehir, Istanbul, Turkiye

Phone: +90 533 770 29 14

Email: info@istanbullimousineservice.com

Website: istanbullimousineservice.com

Tax Office / Tax Number: Başakşehir / 2120466322

MERSIS Number: 0212046632200019

You can contact us regarding bookings, service changes, cancellations, complaints or data protection requests using the contact details above.

2. Scope of Services

Our website allows customers to browse, request and book private transportation and chauffeur services, including but not limited to:

Istanbul Airport transfer services
Sabiha Gökçen Airport transfer services
Private limousine service
VIP transfer services
Chauffeur-driven car rental
Hourly car allocation services
Half-day and full-day chauffeur services
Hotel, residence, office and event transfers
Intercity private transfer services
Business travel transportation
Special event and wedding transportation
Tailor-made private transportation services

The exact scope, inclusions, exclusions, price and conditions of each service are shown on the relevant product or booking page before payment or reservation confirmation.

3. Booking Conditions

All bookings are subject to vehicle availability, driver availability, route conditions, operational conditions, supplier availability and confirmation by us or our authorized service providers.

When placing a booking, you must provide accurate and complete information, including but not limited to:

Passenger full name
Contact details
Pick-up date and time
Pick-up address
Drop-off address
Flight number, if airport transfer is included
Number of passengers
Baggage information
Preferred vehicle type, if applicable
Special requests, if any
Additional stops or route details, if any

You are responsible for checking all booking details before confirming your reservation. Incorrect or incomplete information may cause delays, service failure, additional charges or cancellation without refund.

4. Booking Confirmation

After your booking request is submitted, you may receive an email, WhatsApp message or system notification confirming that your request has been received.

A booking is considered confirmed only when:

the required payment is completed, if prepayment is required;
the booking is accepted by us; and
a confirmation message, voucher or service instruction is sent to you.

If a service cannot be confirmed due to availability, operational restrictions or supplier limitations, we will contact you and may offer an alternative vehicle, alternative time, credit or refund according to the applicable cancellation and refund rules.

5. Prices, Currency and Payment

Prices are displayed on the website in the selected currency. Available currencies may vary depending on the website settings, payment provider and country of access.

Unless otherwise stated, prices may include or exclude taxes, airport fees, parking fees, tolls, supplier fees or additional service costs depending on the nature of the service. Any mandatory or optional additional charges will be shown before payment where technically possible.

We may offer:

online prepayment,
partial payment,
“book now, pay later” reservation,
payment before service,
payment through a secure payment link,
or payment by other approved methods.

If payment is not completed according to the booking conditions, we may cancel the booking without further notice.

Your bank, card provider or payment provider may charge currency conversion fees, international transaction fees or other charges. These charges are not controlled by us and are your responsibility.

6. Service Timing and Passenger Responsibility

Private transfer and chauffeur services are time-sensitive. You must be ready at the agreed pick-up point at the agreed time and provide correct contact, address and travel details.

For airport pick-ups, you are responsible for providing the correct flight number, arrival time, terminal information and passenger contact details.

For departure transfers, you are responsible for selecting a pick-up time that allows sufficient time for traffic, check-in, baggage drop, passport control, security checks and airline procedures.

For hourly, half-day or full-day chauffeur services, service time starts from the agreed pick-up time unless otherwise confirmed in writing.

7. Flight Delays, Schedule Changes and Waiting Time

We may monitor flight information where possible; however, you remain responsible for informing us of any flight change, cancellation, delay, terminal change or passenger change as soon as possible.

If your flight is delayed, we will make reasonable efforts to adjust the pick-up time. Additional waiting time, rescheduling fees or supplier charges may apply depending on the service type and availability.

If your flight number is incorrect or not provided, and we cannot track your flight accurately, the service may be considered a no-show.

For non-airport transfers, waiting time may be limited according to the booking conditions. Additional waiting time may require extra payment.

8. Cancellations and Refunds

Cancellation and refund rules may vary depending on the selected service, vehicle type, route, supplier and booking date. The applicable cancellation policy will be shown on the product page, checkout page, voucher, confirmation message or written communication.

Unless a different policy is clearly stated:

cancellations made more than 24/48 hours before the service time may be eligible for a full or partial refund;
cancellations made within 24/48 hours of the service time may be non-refundable;
no-shows are non-refundable;
services already started or completed are non-refundable;
supplier, airport, parking, toll, vehicle preparation or processing fees may be deducted from any refund where applicable.

Refunds are normally made to the original payment method unless otherwise agreed. The timing of the refund may depend on banks, card providers and payment processors.

9. No-Show Policy

A no-show may occur when:

the passenger does not arrive at the agreed pick-up point;
the passenger cannot be contacted using the provided contact details;
the passenger provides incorrect flight, date, address or contact information;
the passenger refuses to follow service instructions;
the passenger arrives later than the maximum waiting time;
the passenger changes travel plans without informing us.

In no-show cases, the service may be treated as completed and no refund may be issued.

10. Changes to Bookings

Changes to booking date, time, flight number, passenger count, vehicle type, pick-up address, drop-off address or route are subject to availability and may require additional payment.

We will try to assist with reasonable change requests, but we cannot guarantee that changes can be accepted, especially close to the service time.

11. Vehicle Type, Capacity and Baggage

Vehicle images, models and descriptions shown on the website are for informational purposes. We aim to provide the selected vehicle class or a similar/equivalent vehicle depending on availability and operational conditions.

Passengers are responsible for selecting a vehicle suitable for the number of passengers and baggage. If the selected vehicle is not suitable due to excessive baggage, oversized items or incorrect passenger count, an additional vehicle or vehicle upgrade may be required at extra cost.

We may refuse to carry items that are illegal, unsafe, oversized, hazardous or unsuitable for the vehicle.

12. Route, Traffic and Road Conditions

Estimated journey times are provided for guidance only. We are not responsible for delays caused by traffic, road closures, weather, police restrictions, public events, accidents, construction works, route changes or other circumstances outside our control.

Extra stops, route changes, additional waiting time, parking fees, toll roads, ferry fees or intercity route changes may require extra charges.

13. Airport, Airline and Government Procedures

Our services are designed to assist passengers with private transportation, but we do not control:

airlines,
airport authorities,
passport control,
customs,
police,
security screening,
immigration authorities,
baggage handling systems,
border or visa decisions.

Private transfer or limousine service does not guarantee permission to enter a country, board a flight, pass airport procedures or avoid government checks.

You are solely responsible for having valid travel documents, including passport, visa, residence permit, health documents, airline ticket and any other documents required by the relevant authorities.

14. Customer Conduct

You must behave respectfully towards our staff, drivers, suppliers, airport personnel and other passengers.

We may refuse, suspend or cancel service without refund if a passenger:

behaves aggressively, abusively or unlawfully;
appears intoxicated or under the influence of illegal substances;
refuses to comply with driver, airport, airline or security rules;
endangers staff, drivers, suppliers or other passengers;
provides false information;
attempts to misuse the service;
damages the vehicle or company property.

Passengers may be responsible for cleaning, repair or damage costs caused by their conduct during the service.

15. User Accounts and Website Use

You agree to use our website only for lawful purposes and legitimate bookings.

You must not:

attempt unauthorized access to our systems;
interfere with website security;
upload malicious software;
copy or resell website content without permission;
make fraudulent bookings;
use false identity or payment information;
misuse reviews, forms or communication tools.

We may suspend or restrict access to the website if these terms are breached.

16. Website Content and Availability

We aim to keep website content, prices and availability accurate and up to date. However, errors may occur.

We reserve the right to correct pricing errors, service descriptions, availability information and technical mistakes. If an error affects your booking, we may contact you to offer cancellation, correction, alternative service or refund.

We do not guarantee that the website will always be uninterrupted, secure or error-free.

17. Intellectual Property

All website content, including text, images, logos, designs, service descriptions, icons, layout and software, belongs to us or our licensors unless otherwise stated.

You may view and print pages for personal booking purposes only. You may not copy, reproduce, modify, distribute or use website content for commercial purposes without written permission.

18. Reviews and User Content

If you submit a review, comment, photo or other content, you confirm that it is accurate, lawful and based on your genuine experience.

You grant us a non-exclusive, worldwide, royalty-free right to use, display, reproduce and publish such content for website, marketing and service improvement purposes.

We may remove content that is unlawful, misleading, offensive, defamatory, promotional, spam-like or unrelated to the service.

19. Personal Data

We process personal data in accordance with our Privacy Policy, Cookie Policy and applicable data protection laws.

Personal data may be used for booking management, customer communication, payment processing, service delivery, operational coordination, legal compliance, fraud prevention and customer support.

For more information, please review our Privacy Policy and Data Protection Notice.

20. Limitation of Liability

To the maximum extent permitted by law, we are not liable for loss, damage, delay, missed flights, missed connections, denied boarding, denied entry, baggage delay, visa issues, airline disruption, airport disruption or additional expenses caused by:

incorrect information provided by you;
your late arrival;
your failure to hold valid travel documents;
airline, airport, customs, police, immigration or security decisions;
supplier or third-party failures outside our reasonable control;
traffic, weather, strikes, public events or force majeure;
your failure to follow instructions;
events beyond our reasonable control.

Nothing in these Terms excludes liability where such exclusion is not permitted by applicable law.

21. Force Majeure

We are not responsible for failure or delay caused by events beyond our reasonable control, including but not limited to natural disasters, extreme weather, airport closure, flight disruption, epidemic or pandemic, war, terrorism, civil unrest, strikes, government decisions, technical failures, cyberattacks, internet outages or security incidents.

22. Complaints

If you have a complaint, please contact us as soon as possible using:

Email: info@istanbullimousineservice.com

Phone / WhatsApp: +90 533 770 29 14

Please include your booking number, passenger name, service date, flight number if applicable and a clear description of the issue.

We will review complaints in good faith and respond within a reasonable time.

23. Applicable Law and Disputes

These Terms are governed by the laws of the Republic of Türkiye, unless mandatory consumer protection rules provide otherwise.

Consumers may apply to the competent Consumer Arbitration Committee or Consumer Court in accordance with applicable Turkish consumer legislation.

24. Language

If these Terms are translated into other languages, the English version shall apply for the English website. For Turkish legal compliance and consumer disputes in Türkiye, the Turkish version may also be used where applicable.

25. Changes to These Terms

We may update these Terms from time to time. The updated version will be published on this page with a new “Last updated” date.

By continuing to use the website or making a booking after changes are published, you accept the updated Terms.