This Privacy Policy explains how Istanbul Limousine Service, operated under the trade name Limousine Plus by Coşar Turizm Taşımacılık İnşaat ve Dış Tic. Ltd. Şti. (“Company”, “we”, “us” or “our”), collects, uses, stores and protects personal data when you visit our website, make a booking, contact us, use our services or interact with us through online and offline channels.

By using our website or submitting your personal data, you acknowledge that your data may be processed in accordance with this Privacy Policy.

1. Data Controller

Data Controller: Coşar Turizm Taşımacılık İnşaat ve Dış Tic. Ltd. Şti.

Trade Name: Limousine Plus / Istanbul Limousine Service

Address: Basak Mah. Yunus Emre Cad. Salacak A4 Blok No:26F Iç Kapı No:44 Basaksehir, Istanbul, Turkiye

Phone: +90 533 770 29 14

Email: info@istanbullimousineservice.com

Website: istanbullimousineservice.com

Tax Office / Tax Number: Başakşehir / 2120466322

MERSIS Number: 0212046632200019

For privacy-related questions, requests or complaints, you may contact us through the contact details above.

2. Personal Data We Collect

We may collect and process the following categories of personal data:

Identity Information

• full name;
• passenger name and surname;
• billing name;
• company name, if applicable;
• passport or ID information, only when required for service coordination or legal reasons.

Contact Information

• email address;
• phone number;
• WhatsApp number;
• billing address;
• pick-up address;
• drop-off address;
• hotel, residence, office or event location details.

Booking and Travel Information

• flight number;
• airline;
• airport and terminal;
• arrival or departure date and time;
• passenger count;
• baggage details;
• selected vehicle type;
• selected service;
• transfer route;
• pick-up and drop-off location;
• additional stops;
• hourly allocation details;
• special service requests;
• chauffeur service details;
• service history.

Payment and Transaction Information

• payment status;
• transaction amount;
• currency;
• invoice details;
• payment reference number;
• partial payment information;
• refund records.

We do not intentionally store full credit card numbers, CVV codes or sensitive card authentication data on our own systems. Online payments may be processed by secure third-party payment providers.

Communication Records

• email correspondence;
• WhatsApp messages;
• phone call notes;
• contact form submissions;
• live chat records;
• support requests;
• complaint records;
• customer feedback and reviews.

Technical and Website Usage Data

• IP address;
• browser type;
• device information;
• operating system;
• pages visited;
• session data;
• cookies and similar technologies;
• referral source;
• approximate location based on technical data.

3. How We Collect Personal Data

We may collect personal data through:

• website booking forms;
• checkout and payment pages;
• contact forms;
• WhatsApp, phone, email and live chat;
• customer support communications;
• chauffeur and transfer coordination processes;
• supplier and operational communications;
• cookies and analytics tools;
• third-party booking, payment or service providers.

4. Purposes of Processing Personal Data

We may process personal data for the following purposes:

• receiving and managing booking requests;
• confirming reservations;
• providing private airport transfer, limousine service, VIP transfer, chauffeur-driven transportation, hourly vehicle allocation, intercity transfer and related private transportation services;
• coordinating with chauffeurs, drivers, suppliers, vehicle providers and operational teams;
• communicating with passengers before, during and after the service;
• processing payments and refunds;
• issuing invoices and maintaining accounting records;
• preventing fraud and unauthorized transactions;
• handling complaints and customer support requests;
• managing change, cancellation and refund requests;
• improving service quality;
• sending operational notifications;
• complying with legal, tax and accounting obligations;
• responding to official requests from authorized public institutions;
• maintaining website, booking and payment security;
• measuring website performance;
• conducting marketing activities where legally permitted.

5. Legal Grounds for Processing

Depending on the nature of the processing activity, we may process personal data based on one or more of the following legal grounds:

• performance of a contract;
• taking steps before entering into a contract;
• compliance with legal obligations;
• legitimate interests of the Company, provided that fundamental rights and freedoms are not harmed;
• establishment, exercise or defense of legal claims;
• explicit consent, where required by applicable law.

6. Sharing Personal Data with Third Parties

We may share personal data with third parties only when necessary and lawful.

Personal data may be shared with:

• chauffeurs and drivers;
• transfer companies and transportation suppliers;
• vehicle providers;
• operational teams;
• payment service providers;
• banks and financial institutions;
• accounting and tax advisors;
• IT service providers;
• hosting, cloud and security providers;
• email and communication service providers;
• customer support and live chat providers;
• legal advisors;
• authorized public institutions and courts;
• business partners involved in the booking, payment, operation or delivery of the selected service.

We only share the minimum information necessary for the relevant purpose.

7. International Data Transfers

Some of our service providers, technology providers, cloud systems, payment systems, communication tools or marketing platforms may be located outside Türkiye.

Where personal data is transferred abroad, we take reasonable steps to ensure that such transfer is carried out in accordance with applicable data protection legislation.

8. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, unless a longer retention period is required by law.

Retention periods may vary depending on:

• booking and service records;
• accounting and tax obligations;
• complaint records;
• payment and refund records;
• legal limitation periods;
• security and fraud prevention requirements;
• customer communication history.

When personal data is no longer required, we may delete, destroy or anonymize it in accordance with applicable law.

9. Data Security

We take reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, disclosure or destruction.

These measures may include:

• secure payment infrastructure;
• SSL protection;
• limited access to personal data;
• access authorization controls;
• secure communication systems;
• data backup and monitoring;
• confidentiality obligations for staff and service providers.

However, no internet-based system is completely secure. You are responsible for ensuring that the information you provide is accurate and that your own devices and accounts are protected.

10. Marketing Communications

We may send marketing communications, offers or service updates only where permitted by applicable law or where you have provided the necessary consent.

You may unsubscribe from marketing communications at any time by using the unsubscribe option or by contacting us.

Operational messages related to an active booking, payment, service update, chauffeur coordination or customer support request are not considered marketing messages.

11. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• operate the website;
• remember preferences;
• improve user experience;
• analyze website traffic;
• measure advertising performance;
• support security and fraud prevention.

For detailed information, please review our Cookie Policy.

12. Your Rights

Depending on applicable data protection laws, you may have the right to:

• learn whether your personal data is processed;
• request information about processing activities;
• learn the purpose of processing and whether data is used in accordance with that purpose;
• know the third parties to whom personal data is transferred;
• request correction of incomplete or inaccurate personal data;
• request deletion or destruction of personal data where legally applicable;
• object to certain processing activities;
• request compensation if you suffer damage due to unlawful processing;
• withdraw consent where processing is based on consent.

To exercise your rights, please contact us at:

Email: info@istanbullimousineservice.com

13. Children’s Data

Our services are not directed to children. However, passenger information for minors may be processed when a parent, guardian or authorized adult books a private transfer, limousine service, chauffeur service or airport transportation service on their behalf.

The person making the booking confirms that they are authorized to provide the minor’s information.

14. Links to Third-Party Websites

Our website may contain links to third-party websites, payment pages or service providers.

We are not responsible for the privacy practices, content or security of third-party websites. You should review their privacy policies before providing personal data.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be published on this page with a new “Last updated” date.

By continuing to use our website after changes are published, you acknowledge the updated Privacy Policy.

16. Contact

For privacy-related questions, requests or complaints, please contact:

Email: info@istanbullimousineservice.com

Phone / WhatsApp: +90 533 770 29 14

Address: Basak Mah. Yunus Emre Cad. Salacak A4 Blok No:26F Iç Kapı No:44 Basaksehir, Istanbul, Turkiye

Website: istanbullimousineservice.com