This Distance Sales Agreement is concluded electronically between the customer purchasing the service (“Customer”, “Buyer” or “Consumer”) and Coşar Turizm Taşımacılık İnşaat ve Dış Tic. Ltd. Şti., operating under the trade name Limousine Plus / Istanbul Limousine Service (“Seller”, “Provider”, “Company”, “we”, “us” or “our”).

By confirming the booking and completing the payment or reservation process, the Customer accepts this Agreement electronically.

1. Provider Information

Data Controller: Coşar Turizm Taşımacılık İnşaat ve Dış Tic. Ltd. Şti.

Trade Name: Limousine Plus / Istanbul Limousine Service

Address: Basak Mah. Yunus Emre Cad. Salacak A4 Blok No:26F Iç Kapı No:44 Basaksehir, Istanbul, Turkiye

Phone: +90 533 770 29 14

Email: info@istanbullimousineservice.com

Website: istanbullimousineservice.com

Tax Office / Tax Number: Başakşehir / 2120466322

MERSIS Number: 0212046632200019

2. Customer Information

The Customer is the person who completes the booking form, makes the payment, submits a reservation request or purchases the service on behalf of themselves or another passenger.

Customer information may include:

• full name;
• email address;
• phone number;
• billing information;
• passenger information;
• flight details;
• pick-up and drop-off addresses;
• service date and time;
• selected vehicle type;
• route details;
• payment information.

The Customer confirms that all information provided during the booking process is accurate, complete and up to date.

3. Subject of the Agreement

The subject of this Agreement is the sale and provision of private transportation services purchased electronically through our website, online booking system or approved communication channels.

Services may include:

• Istanbul Airport private transfer;
• Sabiha Gökçen Airport private transfer;
• limousine service;
• VIP transfer service;
• chauffeur-driven transportation;
• hourly vehicle allocation;
• half-day and full-day chauffeur service;
• hotel, residence, office and event transfers;
• intercity private transfers;
• business travel transportation;
• wedding and special event transportation;
• tailor-made private transportation services;
• other transportation services shown on the website.

The scope, price, inclusions, exclusions, route, vehicle class and service conditions are displayed on the relevant product page, checkout page, booking confirmation or written communication.

4. Service Price and Payment

The total service price, including applicable taxes and additional charges where shown, is displayed before the Customer confirms the booking.

Payment may be made by:

• credit card;
• debit card;
• secure online payment system;
• payment link;
• bank transfer;
• or another payment method accepted by the Company.

A booking may not be considered confirmed until the required payment or reservation confirmation is received and accepted by the Company.

Bank fees, currency conversion charges, international transaction fees, payment provider fees and exchange rate differences may be applied by the Customer’s bank, card provider or payment provider. These charges are not controlled by the Company and are the responsibility of the Customer.

5. Formation of the Agreement

This Agreement is formed electronically when:

• the Customer selects the service;
• the Customer provides the required booking and passenger information;
• the Customer reviews the service details, price and contractual terms;
• the Customer confirms the order with payment obligation;
• the payment or required reservation confirmation is completed;
• the Company accepts and confirms the booking.

The Customer acknowledges that confirming the order may create a payment obligation.

6. Service Delivery

The service will be provided on the date, time, route, pick-up point, drop-off point and vehicle class specified in the booking confirmation.

For airport transfers, the service may depend on the Customer’s flight number, arrival time, terminal, baggage process, traffic conditions and airport access rules.

For hourly, half-day or full-day chauffeur services, the service duration starts from the agreed pick-up time unless otherwise confirmed in writing.

The Customer must follow the operational instructions sent by the Company, chauffeur, driver or authorized service representative before and during the service.

The Customer is responsible for being ready at the agreed pick-up point at the agreed time and for providing accurate flight, route, contact and passenger information.

7. Right of Withdrawal

For distance contracts, consumers may generally have a statutory right of withdrawal under applicable consumer legislation.

However, services that are provided on a specific date or within a specific period, and services that begin with the Customer’s approval before the withdrawal period expires, may be excluded from the right of withdrawal under applicable law.

Because private transfer, limousine service, chauffeur service, airport transfer and vehicle allocation services are usually arranged for a specific date, time, route and vehicle, cancellation and refund rights are primarily governed by the Cancellation & Refund Policy and the conditions displayed at the time of booking.

If the Customer believes that a statutory withdrawal right applies, the Customer may contact the Company in writing using the contact details in this Agreement.

8. Cancellation and Refund

Cancellation, change and refund requests are subject to:

• the Cancellation & Refund Policy;
• the selected service conditions;
• the vehicle allocation status;
• supplier and operational rules;
• the timing of the cancellation request;
• applicable legal requirements.

Unless otherwise stated in writing:

• late cancellations may be non-refundable;
• no-shows are non-refundable;
• services already started or completed are non-refundable;
• last-minute bookings may be non-refundable;
• special vehicle arrangements may be non-refundable;
• vehicle preparation, driver allocation, parking, toll, payment processing, supplier and operational costs already incurred may be deducted from refunds.

Refunds, where approved, are normally made to the original payment method unless otherwise agreed in writing.

9. Customer Responsibilities

The Customer is responsible for:

• providing correct passenger, contact, route and flight information;
• checking the booking confirmation carefully;
• being ready at the agreed pick-up point at the agreed time;
• selecting a vehicle suitable for the number of passengers and baggage;
• holding valid passport, visa, ticket, residence permit and travel documents where applicable;
• complying with airline, airport, hotel, venue, police, customs, immigration and security rules;
• informing the Company immediately of flight delays, flight changes, address changes or route changes;
• paying additional charges caused by incorrect information, late arrival, additional stops, extra waiting time, route changes or service extensions;
• treating the vehicle, driver, chauffeur and service staff respectfully.

The Customer may be responsible for cleaning, repair or damage costs caused by passenger conduct during the service.

10. Provider Responsibilities

The Company is responsible for making reasonable efforts to provide the confirmed service in accordance with the booking conditions.

However, the Company does not control:

• airlines;
• airports;
• airport authorities;
• passport control;
• customs;
• immigration authorities;
• police;
• security checks;
• baggage systems;
• hotels;
• event venues;
• traffic;
• road closures;
• third-party suppliers;
• public authorities.

Private transfer, limousine or chauffeur service does not guarantee flight boarding, entry into Türkiye, visa approval, baggage delivery time, avoidance of traffic delays or exemption from mandatory government procedures.

The Company is not responsible for delays, additional costs or service failures caused by incorrect customer information, late arrival, traffic, weather, road restrictions, force majeure events or decisions of public authorities.

11. Complaints

Complaints must be submitted as soon as possible after the service date.

Please contact:

Email: info@istanbullimousineservice.com

Phone / WhatsApp: +90 533 770 29 14

The complaint should include:

• booking number;
• passenger name;
• service date;
• pick-up and drop-off details;
• flight number, if applicable;
• selected service or vehicle type;
• clear description of the issue.

The Company will review complaints in good faith and respond within a reasonable time.

12. Personal Data

Personal data collected during the booking and payment process may be processed for:

• reservation management;
• payment processing;
• customer support;
• chauffeur and vehicle coordination;
• service delivery;
• cancellation and refund management;
• complaint handling;
• legal compliance;
• accounting;
• fraud prevention;
• communication.

For more information, please review our Privacy Policy, Cookie Policy and KVKK / Data Protection Notice.

13. Evidence and Electronic Records

The Customer accepts that electronic records, system logs, payment records, email correspondence, WhatsApp messages, booking forms, confirmation messages, invoices and service records may be used as evidence in relation to the booking and service.

14. Applicable Law and Dispute Resolution

This Agreement is governed by the laws of the Republic of Türkiye.

For consumer disputes, the Customer may apply to the competent Consumer Arbitration Committee, Consumer Court or mandatory mediation mechanism where required under applicable legislation.

15. Final Provisions

If any provision of this Agreement is found invalid or unenforceable, the remaining provisions will remain valid and enforceable.

The Customer confirms that they have read, understood and accepted this Agreement, the Preliminary Information Form, Terms & Conditions, Cancellation & Refund Policy, Privacy Policy and other applicable service conditions before completing the booking.

The Company may update this Agreement from time to time. The updated version will be published on the website and will apply to bookings made after the publication date.