This Data Protection Notice has been prepared by Coşar Turizm Taşımacılık İnşaat ve Dış Tic. Ltd. Şti., operating under the trade name Limousine Plus / Istanbul Limousine Service, in its capacity as data controller, in accordance with the Turkish Personal Data Protection Law No. 6698.

This notice explains the purposes, legal grounds, collection methods, transfer recipients and rights related to the processing of your personal data when you use our website, submit a booking request, purchase a service or communicate with us.

1. Data Controller

Data Controller: Coşar Turizm Taşımacılık İnşaat ve Dış Tic. Ltd. Şti.

Trade Name: Limousine Plus / Istanbul Limousine Service

Address: Basak Mah. Yunus Emre Cad. Salacak A4 Blok No:26F Iç Kapı No:44 Basaksehir, Istanbul, Turkiye

Phone: +90 533 770 29 14

Email: info@istanbullimousineservice.com

Website: istanbullimousineservice.com

Tax Office / Tax Number: Başakşehir / 2120466322

MERSIS Number: 0212046632200019

2. Categories of Personal Data Processed

We may process the following categories of personal data:

• identity data;
• contact data;
• customer transaction data;
• booking and travel data;
• passenger and route information;
• payment and invoice data;
• communication data;
• request and complaint data;
• technical website usage data;
• marketing preference data;
• visual or audio records, if provided voluntarily or generated during communication.

Where necessary for a specific service, we may also process limited travel document information, provided that such processing is necessary and lawful.

3. Purposes of Processing

Your personal data may be processed for the following purposes:

• receiving, evaluating and confirming booking requests;
• providing private airport transfer, limousine service, VIP transfer, chauffeur-driven transportation, hourly vehicle allocation and related private transportation services;
• coordinating chauffeurs, drivers, operational teams, suppliers and business partners;
• communicating with passengers and customers before, during and after the service;
• managing payments, refunds, invoicing and accounting processes;
• verifying booking, service and payment details;
• handling support, change, cancellation and refund requests;
• managing customer satisfaction, feedback and complaints;
• fulfilling legal, tax, accounting and regulatory obligations;
• responding to authorized public institutions and legal requests;
• ensuring website, booking and payment security;
• preventing fraud, misuse and unauthorized transactions;
• conducting marketing and promotional activities where legally permitted;
• improving our services, website, booking experience and customer support processes.

4. Legal Grounds

Your personal data may be processed based on the following legal grounds under applicable law:

• where processing is expressly provided for by law;
• where processing is necessary for the establishment or performance of a contract;
• where processing is necessary for compliance with our legal obligations;
• where processing is necessary for the establishment, exercise or protection of a legal right;
• where processing is necessary for our legitimate interests, provided that your fundamental rights and freedoms are not harmed;
• where you have given explicit consent for specific processing activities.

5. Methods of Collection

Personal data may be collected through automatic or non-automatic methods, including:

• website forms;
• booking and checkout pages;
• payment systems;
• email;
• WhatsApp;
• phone calls;
• live chat;
• customer support channels;
• social media messages;
• cookies and website technologies;
• service providers and business partners;
• chauffeur, driver and transfer coordination processes;
• hotel, airport, event or destination coordination processes where required for service delivery.

6. Transfer of Personal Data

Your personal data may be transferred, where necessary and lawful, to:

• chauffeurs, drivers and operational teams;
• transfer companies and transportation suppliers;
• vehicle providers and business partners involved in service delivery;
• payment service providers and banks;
• accounting and tax advisors;
• IT, hosting, cloud and security providers;
• communication and email service providers;
• customer support and live chat service providers;
• legal advisors;
• authorized public institutions;
• courts and enforcement authorities;
• other business partners involved in the booking, payment, operation or delivery of the service.

Personal data may be transferred abroad where required for technology, cloud, payment, communication, marketing or operational services, in accordance with applicable legal requirements.

7. Your Rights

Under applicable data protection legislation, you may apply to us and request to:

• learn whether your personal data is processed;
• request information if your personal data has been processed;
• learn the purpose of processing and whether the data is used in accordance with that purpose;
• know the third parties to whom personal data is transferred domestically or abroad;
• request correction of incomplete or inaccurate personal data;
• request deletion or destruction of personal data under applicable conditions;
• request notification of correction, deletion or destruction to third parties to whom data has been transferred;
• object to results arising against you due to analysis of data exclusively by automated systems;
• request compensation if you suffer damage due to unlawful processing.

8. How to Apply

You may submit your data protection requests through the following contact details:

Email: info@istanbullimousineservice.com

Address: Basak Mah. Yunus Emre Cad. Salacak A4 Blok No:26F Iç Kapı No:44 Basaksehir, Istanbul, Turkiye

Your request should include:

• full name;
• contact information;
• subject of the request;
• documents proving your identity, where legally required;
• booking number, if relevant.

We will respond to your request in accordance with applicable legal time limits.

9. Explicit Consent

Some processing activities may require your explicit consent, such as:

• marketing communications;
• certain cookie categories;
• processing or transfer activities not covered by other legal grounds;
• international data transfers where consent is required.

You may withdraw your explicit consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

10. Updates

This Data Protection Notice may be updated from time to time. The updated version will be published on this page with a new “Last updated” date.

By continuing to use our website, submitting a booking request or purchasing a service after changes are published, you accept the updated notice.