Cancellation and Refund Policy

This Cancellation & Refund Policy applies to all private airport transfer, limousine service, VIP transfer, chauffeur-driven transportation, hourly vehicle allocation, intercity transfer and related private transportation services booked through Istanbul Limousine Service, operated under the trade name Limousine Plus by Coşar Turizm Taşımacılık İnşaat ve Dış Tic. Ltd. Şti.

By completing a booking on our website, you agree to the cancellation, refund, no-show and change rules stated below.

Company Information

Data Controller: Coşar Turizm Taşımacılık İnşaat ve Dış Tic. Ltd. Şti.

Trade Name: Limousine Plus / Istanbul Limousine Service

Address: Basak Mah. Yunus Emre Cad. Salacak A4 Blok No:26F Iç Kapı No:44 Basaksehir, Istanbul, Turkiye

Phone: +90 533 770 29 14

Email: info@istanbullimousineservice.com

Website: istanbullimousineservice.com

Tax Office / Tax Number: Başakşehir / 2120466322

MERSIS Number: 0212046632200019

1. General Policy

Our services are time-sensitive and depend on vehicle availability, chauffeur availability, route conditions, flight schedules, traffic conditions, supplier availability and operational planning.

For this reason, cancellation and refund conditions may vary depending on the selected service, vehicle class, route, booking time and special requirements.

The specific cancellation rule shown on the product page, checkout page, confirmation email, voucher, invoice or written communication will apply to your booking.

Unless otherwise stated in writing, the standard cancellation rules below apply.

2. Standard Cancellation Rules

Unless a different cancellation condition is stated for the selected service:

• Cancellations made more than 48 hours before the scheduled service time may be eligible for a refund.
• Cancellations made between 24 and 48 hours before the scheduled service time may be eligible for a partial refund or credit, depending on operational and supplier conditions.
• Cancellations made less than 24 hours before the scheduled service time are non-refundable.
• No-shows are non-refundable.
• Services that have already started or have been completed are non-refundable.
• Any third-party costs, parking fees, toll fees, vehicle preparation costs, payment processing fees, driver allocation costs or operational expenses already incurred may be deducted from the refund amount.

3. No-Show Policy

A booking may be treated as a no-show if:

• the passenger does not arrive at the agreed pick-up point;
• the passenger cannot be contacted through the phone number, WhatsApp number or email address provided during booking;
• the passenger provides incorrect flight, date, pick-up address, drop-off address, terminal or contact information;
• the passenger changes flight, hotel, route or travel plans without notifying us;
• the passenger arrives after the maximum waiting time;
• the passenger refuses to follow driver, airport, hotel, security or operational instructions;
• the passenger decides not to use the service after the vehicle or chauffeur has been assigned.

In no-show cases, the service will be considered used and no refund will be issued.

4. Flight Delays and Schedule Changes

Where possible, we may monitor flight information for airport transfer bookings. However, you are responsible for informing us immediately of any flight delay, cancellation, schedule change, terminal change, passenger change or baggage delay.

If your flight is delayed, we will make reasonable efforts to adjust the pick-up time. However, adjustments depend on vehicle and chauffeur availability and may not always be possible.

Additional waiting time, rescheduling fees, parking fees, toll fees or supplier charges may apply.

If the flight number provided during booking is incorrect, incomplete or missing, we may be unable to track your flight. In this case, the service may be treated as a no-show.

5. Changes Requested by the Customer

Changes to the booking date, time, flight number, passenger number, vehicle type, pick-up address, drop-off address, route or service type are subject to availability.

We will try to assist with reasonable change requests, but we cannot guarantee that changes can be accepted, especially if requested close to the scheduled service time.

Additional charges may apply for:

• extra passengers;
• extra luggage;
• larger vehicle requests;
• luxury vehicle upgrades;
• extra waiting time;
• additional stops;
• route changes;
• intercity route changes;
• hourly service extensions;
• late amendments;
• parking, toll or supplier-related costs.

6. Vehicle, Chauffeur or Operational Restrictions

Private transportation services may depend on vehicle availability, chauffeur availability, traffic restrictions, road conditions, airport rules, hotel access rules, event area restrictions, police controls, supplier capacity and government regulations.

If a specific part of the service becomes unavailable due to reasons outside our control, we may offer one of the following options:

• an alternative vehicle;
• an alternative service time;
• a partial refund for the unavailable part;
• a credit for future use;
• a full refund if the main service cannot be provided.

7. Refund Method and Timing

Approved refunds are normally made to the original payment method used during booking, unless otherwise agreed in writing.

The refund processing time may vary depending on banks, card providers, payment processors and international payment systems.

We are not responsible for delays caused by banks, card providers or payment providers.

Currency exchange differences, international transaction fees, bank commissions or payment provider fees are not controlled by us and may not be refundable.

8. Non-Refundable Services

The following services may be non-refundable once confirmed:

• last-minute bookings;
• services booked less than 24 hours before the service time;
• special limousine or luxury vehicle arrangements;
• chauffeur services assigned specifically for the customer;
• hourly, half-day or full-day vehicle allocations;
• intercity transfers;
• special event, wedding or business delegation transportation;
• vehicle preparation and decoration services;
• services started before the expiry of the withdrawal period with the customer’s approval;
• services tied to a specific date and time;
• bookings where the vehicle and driver have already been dispatched.

9. Force Majeure

We are not liable for cancellations, delays, failure to provide service or additional costs caused by events beyond our reasonable control, including but not limited to:

• airport closure;
• flight cancellation or major delay;
• extreme weather;
• heavy traffic;
• traffic accidents;
• road closures;
• bridge, tunnel or highway restrictions;
• public events or demonstrations;
• security incidents;
• strikes;
• government restrictions;
• war, terrorism or civil unrest;
• natural disasters;
• epidemic or pandemic;
• system failures;
• decisions of airlines, airport authorities, police, customs, immigration, security officers or government authorities.

10. How to Request a Cancellation, Change or Refund

To request a cancellation, change or refund, please contact us as soon as possible:

Email: info@istanbullimousineservice.com

Phone / WhatsApp: +90 533 770 29 14

Please include:

• booking number;
• passenger name;
• service date;
• pick-up time;
• pick-up and drop-off address;
• flight number, if applicable;
• selected service or vehicle type;
• reason for cancellation, change or refund request.

We will review your request according to this policy, your booking conditions and applicable supplier or operational conditions.

11. Important Notice

Submitting a cancellation or refund request does not automatically mean that the request will be approved. Each request will be evaluated based on the service type, cancellation time, operational status and costs already incurred.

If the cancellation is approved, the refundable amount will be calculated according to this policy and the specific conditions of your booking.

12. Updates to This Policy

We may update this Cancellation & Refund Policy from time to time. The updated version will be published on this page with a new “Last updated” date.

By continuing to use our website or making a booking after changes are published, you accept the updated policy.